terms & conditions
Kühler & Trooster IMH is an institution recognized by the Dutch government for Specialized Mental Healthcare (SGGZ) and is in possession of the official quality standard (Kwaliteitsstatuut) and the HKZ quality mark. The "kwaliteitsstatuut" provides insight into how Kühler & Trooster IMH gives form and content to quality aspects of care. The official quality standard has been designed on the basis of the national format that was established in consultation between various field parties and was adopted in June 2016 by the Ministery of Health, Welfare and Sport. The "kwaliteitsstatuut" can be found here.
Kühler & Trooster IMH is HKZ certified. HKZ stands for Harmonization Quality Assessment in the Healthcare Sector. The HKZ Certificate indicates that Kuhler & Trooster meets predetermined quality standards for the care provided.
Kühler & Trooster IMH works according to the rules laid down in the General Data Protection Regulation (AVG). The AVG is the new law for the protection of privacy and personal data. Under this Act, an organization that works with personal data has certain obligations and the person whose data are has certain rights. In addition to this general law, specific rules apply to privacy in healthcare. These rules are stated, among other things, in the Medical Treatment Contracts Act (WGBO). The privacy regulations are intended to inform you about your rights and our obligations that apply under the AVG and the WGBO. The privacy regulations of Kuhler & Trooster IMH can be found here.
Kühler & Trooster IMH and its employees commit themselves daily to providing maximum quality care to our clients. We take complaints or any other comments about our care and services very seriously. We truly regret if you are dissatisfied with the quality of our service. We view all complaints as an opportunity to improve our services and the care we deliver. Open our complaint procedure here.
The Client Council of Kühler & Trooster International Mental Health consists of clients and/or former clients. Currently it consists of two members, with a maximum of five members. The Client Council represents the common interests of clients within Kühler & Trooster International Mental Health. The Client Council functions as an independent and impartial body. It provides solicited and unsolicited advice to the management, regarding decisions that may influence client care. Through the Client Council you can make remarks, suggest ideas and raise questions regarding the policy and procedures within Kühler & Trooster International Mental Health. You can contact the Client Council via firstname.lastname@example.org. Members of the Client Council are obliged to maintain confidentiality towards third parties, regarding everything they have been informed about in their capacity as members of the Council.
Note: The Client Council deals exclusively with matters that concern all clients and not with individual complaints. The complaint procedure of Kühler & Trooster International Mental Health applies in this case.